More likely than not, the problem lies in your browser or operating system. Rectifying this problem is a simple matter of updating them.
Our online ordering system is optimized for the following browsers:

• Microsoft’s Internet Explorerbr /> • Mozilla Firefox!--
• Netscape’s Navigator-->

PC users:
Our operating system is compatible with Internet Explorer, Netscape Navigator and Mozilla Firefox. Please click on the links provided below:

Click here for the latest patches and upgrades for Mozilla Firefox.
Click here for the latest patches and upgrades for Mozilla Firefox.

Mac users:
Safari does not work with our operating system. We apologize for the inconvenience, but the truth is the two simply aren’t compatible. However, our operating system works very well with Mozilla Firefox. All you need to do is download this browser and you are good to go.

Click here for the latest patches and upgrades for Mozilla Firefox.

How do I buy from APMEX?

Buying precious metals is easier than ever with APMEX.com! We offer gold, silver, platinum and other precious metals at the lowest prices using our secure, hassle-free, real-time online ordering system. Click here to get started now.  

Who can buy from APMEX?

Our clients consist of Collectors, Dealers, Accumulators, Banks, Brokerage Houses, Investors and Speculators.  Whether you want to purchase large quantities or individual items, we can fulfill all of your needs.  

Do you have a minimum order?

Yes. Our minimum US order is $50.00 (USD) per transaction, regardless of the payment method. For any orders shipped to Canada, our minimum order is $250.00(USD) per transaction. The minimum order amount for Europe and Australia is $1500.00(USD) per transaction.

Do you have a maximum order?

The short answer is no, however APMEX does reserve the right to request a 10% deposit on orders deemed �significant� by APMEX, before we will accept the order and lock in prices. On orders greater than $500,000, we recommend that you contact our Trading Department at 800-375-9006 to determine if a deposit will apply.

Should I purchase gold, silver, platinum or palladium?

As with any investment, diversification is always important. A good mixture of gold, silver, platinum and palladium in your portfolio will help reduce your risk.  

How much should I invest into precious metals?

Most investment professionals recommend 10-20 percent of your assets be in precious metals. Now more than ever it is important to be diversified in precious metals. Some believe now is the time to be heavier into gold & silver. That decision is up to you.  

How do I open an account with APMEX? Click here   to go to our “Open an Account” page and start investing today.  

Does it cost anything to open an APMEX account?

No. It is absolutely free.  

What benefits are there to opening an account?

Opening a secure online account will allow you to do the following
·         Place trades faster.
·         Track your orders.
·         See when your payments have been received.
·         Track when your package was shipped.
·         Access your historical transactions for cost basis.
·         Receive notification of special purchases we offer to only our account holders.
·         Much, much more.

Click here to open an account now.

Can I cancel my order?

Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us.  It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled.  However, we realize rare situations happen where orders need to be cancelled.  Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:00 – 4:00 CST Monday – Friday.  All cancellations are subject toour market loss policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number.  At that time, if anymarket loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee.  If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due, as per User Agreement. No future orders may be permitted until any market loss is paid in full.  Any market gain on cancellations shall remain the property of APMEX. 

Can I change my order after my order is confirmed?

No.  Our system is automated which makes it EXTREMELY DIFFICULT and time consuming to modify an order after it has been confirmed.  We suggest you take the time up front to make sure what you want is exactly what you order. 

Do you accept trade-ins of gold, silver &platinum?

Yes. We are always looking for new inventory. There may also be significant tax benefits for you as well.  Please always consult your tax advisor before making decisions like this.  

What products does APMEX sell?

We are active market makers in all the items listed in our Products section. Please see our various bullion pages for our up-to-the minute current selling prices.  

Do you offer pool accounts? No, not at this time. Please check with us in the future. Click here if you would like to be notified in the future when we begin offering this service.  

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Do you have a minimum transaction?

Yes. When you sell your products to us, our minimum purchase amount is $1,000 (USD).  

How do I sell to APMEX?

Selling your items to APMEX is easy, as it should be. When you are ready to sell items to us, just follow these simple steps:

1. Open your free on-line account

2. Call our Trading Department at (800) 375-9006 and get our current prices

3. Securely package your items and then *ship to:

           APMEX
          226 Dean A. McGee Avenue
          Oklahoma City, Oklahoma 73102

          *NOTE: We recommend that you ship your package via USPS Registered Mail (which includes insurance) for your protection

4. Include a detailed packing slip (which we provide) and the confirmation number you receive from the APMEX Trading Department.

When will I receive my payment?

When we receive your package we will typically send your payment within 3-5 business days in one of the following ways.  You can select which payment method best suits your needs.
Payment options for purchases of less than $5,000.00 (USD):

1. 2. Check sent priority mail -  a $7.95 (USD) priority fee will be applied
   
   
2. Check sent first class mail

Payment options for purchases of $5,000.00 (USD) or more:

    1. Bank Wire -  a $25.00 (USD) priority fee will be applied

     2. Check sent priority mail -  a $7.95 (USD) priority fee will be applied

     3. Check sent first class mail 


I would like to personally deliver my precious metals to you. Can I do that?

Yes. You may deliver your precious metals to one of our depositories or drop off locations by pre-arranged appointment only. To make an appointment please call us at (800) 375-9006.  

What products do you buy?

We are active market makers in all the items listed in our Products section.  

What happens if I don't send in the precious metals after a price has been confirmed?

Your transaction may be cancelled if you do not call by the end of the following business day with the registered mail or tracking number. Additionally, you will be liable to cover any market loss we incurred by accepting the order to buy from you. This is covered in our “ Market Loss Policy ”.  Furthermore, you will not be permitted to buy or sell to us in the future. If you call in with the registered mail or tracking number and we do not receive the items within 5 business days and the delay is due to the USPS, UPS or Federal Express, we will extend the deadline on a case by case basis.

Can I cancel my order?

Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us.  It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled.  However, we realize rare situations happen where orders need to be cancelled.  Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:00 – 4:00 CST Monday – Friday.  All cancellations are subject to our Market Loss Policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number.  At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee.  If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full.  No future orders may be permitted until any market loss is paid in full.  Any market gain on cancellations shall remain the property of APMEX. 

Do you accept trade-ins?

Yes. We are always looking for new inventory.  Please always consult your tax advisor before making any decisions like this. 

Do you accept consignments?

From time to time we accept consignments. Please contact us and let us know what you have in mind.  

Do you charge a receiving fee?

No, when you sell your items to us there are no hidden charges. The prices quoted are the prices we will pay.  

Are there any other hidden fees for selling toAPMEX?

No, there are no hidden fees for selling your items to us. It's just that simple.  

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Do you add a commission fee to your posted prices?

No. The prices you see are the prices you pay. The only charges APMEX adds are for shipping, handling and insurance.  

Are my prices locked in when I place my order?

Yes. When you place an order over the telephone or online, you will be given a confirmation number that locks in your price.  

How long is my price locked in for when buying from APMEX?

Your price is locked in for 5 business days on orders under $25,000 (USD) and three business days for orders more than $25,000 (USD). That is the time you have to make your payment to APMEX.  

Once you have placed an order with APMEX, you have entered into a binding agreement.

When ordering online, the price at which your order is submitted is the locked in price. Your confirmation number will be on the final order screen and in your return email.

APMEX reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error or sudden movements in the precious metals market.  Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to APMEX regardless of payment method and price confirmation.  You must ensure that your payment is dated within 24 hours and received by APMEX within five business days on orders under $25,000 (USD) and three business days on orders more than $25,000 (USD) to guarantee your price. Providing us with your credit card information is required to lock in pricing all orders.   You are responsible to cover any market losses (Our Market Loss Policy) should your order be cancelled, in addition to a $35.00 (USD) cancellation fee.  

Do you have quantity discounts?

Yes. Our prices have already been calculated for high volume wholesale orders. However, APMEX will extend additional discounts when possible on orders more than $100,000 (USD) or large orders of individual items. Please feel free to call us with what you are looking for.

Is there a discount for paying by Cash?

(Check, Money Order, Cashiers Check, Wire)
***Yes, we provide a 3% cash discount off our list/retail price to our customers if they pay for their orders by check, money order, cashier's check, bank wire, cash or trade.The prices shown for each product on the website include the 3% cash discount unless you choose to pay by credit card.

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What form of payment does APMEX accept?

Payment to APMEX must be provided using:
• Credit card (Domestic Orders Only) /> • Bank Wire /> • Certified check /> • Cashier’s check /> • Money order /> • Personal check.r />
We recommend paying by the following methods:

Order Amount	Preferred Payment Types	Payment Due
$50 - $1,500 (USD)	Credit Card, Checks or Money Order	5 Business Days
$1,501 - $5,000 (USD)	Credit Card, Bank Wire, Checks, Money Order	5 Business Days
$5,001 - $10,000 (USD)	Bank Wire, Checks, Money Order	5 Business Days
$10,001 - $25,000 (USD)	Bank Wire, Checks, Money Order	5 Business Days
$25,001 (USD) +	Bank Wire	3 Business Days

Do you have a holding period on cashier's checks, certified checks and personal checks?

Yes, we hold all certified checks and cashier's checks typically for 5-10 banking days.  Personal checks will be held for 5-10 banking days regardless of when they clear prior to shipping. Direct bank wire is always recommended.  

Where and how do I wire funds?

Upon placing an order and our issuing a confirmation number, we will provide you instructions along with our bank name, ABA routing number and account number.  
Please note: We only accept bank wires for an amount over $1500.00 (USD).

What is your good funds policy?

Good funds is the day we receive your direct bank wire, from 1-10 business days from the day we receive your cashier's check, money order or certified check and 10 business days from the day we receive your personal check. Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction. Direct bank wire is always recommended.  

How quickly will you need my payment?

You must ensure that your payment is received by APMEX within (5) five business days on orders under $25,000 (USD) and (3) three business days on orders more than $25,000 (USD) to guarantee your price. APMEX reserves the right to cancel orders that do not meet this requirement. We recommend mailing your payment the same day your order is placed and using 2-3 day priority mail through the United States Postal Service to be sure your payment is received on time.

  Do you accept credit cards?

Yes. We do accept credit cards for payment. APMEX recommends paying for smaller orders by credit card. Most credit card orders exceeding $5,000 (USD) are accepted only by phone during normal business hours and may be subject to additional documentation and screening.  All credit card orders are reviewed on an order by order basis. In addition, we will only ship to the credit card billing address. Please confirm that the ship to address is the same as the mailing address in your online account before placing credit card orders. We reserve the right to refuse any order deemed questionable or of significant risk to APMEX regardless of payment method and price confirmation. We do not accept credit card payments for international orders. 

Do you accept ACH or online payments?

No, we do not accept ACH transactions. We do accept online bill payments in check form only. They will be treated the same as a personal check regarding shipment date. We will ship the item(s) 10 business days after we receive the check. 

What happens if my payment isn't received within the applicable time period?

It's always best to send us your payment immediately to ensure APMEX can honor the confirmed price. If payment is not received within five business days for orders under $25,000 (USD) and three business days for orders more than $25,000 (USD), APMEX reserves the right to either, accept your payment, refuse and cancel your order, or provide a fresh quote based on the market price at the time we received payment.  

What happens if I don't send a check or follow up on my order after it has been confirmed?

Your order may be cancelled if we do not receive payment within the required time period. Also, your account may be closed and you may no longer be able to place trades with us. If a decline in the market price occurs, you will be liable for any market loss we incur for locking in and accepting your order (Our Market Loss Policy) .  You will be charged the difference between your confirmed price and the market buy price when your order is officially cancelled.  Any market gain on cancellations shall remain the property of APMEX.

Can I cancel my order?

Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us.  It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled.  However, we realize rare situations happen where orders need to be cancelled.  Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:00 – 4:00 CST Monday – Friday.  All cancellations are subject to(Our Market Loss Policy) plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number.  At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee.  If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full.  No future orders may be permitted until any market loss is paid in full.  Any market gain on cancellations shall remain the property of APMEX. 

What currencies does APMEX accept?

We currently accept payments in US Dollars, Canadian Dollars, Euros, and Great Britain Pounds. 

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Is there a discount for paying by Cash?

(Check, Money Order, Cashiers Check, Wire)
***Yes, we provide a 3% cash discount off our list/retail price to our customers if they pay for their orders by check, money order, cashier's check, bank wire, cash or trade.The prices shown for each product on the website include the 3% cash discount unless you choose to pay by credit card.

What are the U.S. shipping, handling and insurance charges?

• $12.95 (USD) for orders of $50.00 - $249.99 (USD)     
• $19.95 (USD) for orders of $250.00 - $999.99 (USD)     
• $24.95 (USD) for orders of $1000.00 - $24999.99 (USD)
• Free for orders of $25,000 (USD) and over

Do you ship internationally?

Yes. Please see the International section of our FAQ.

How do you wrap your packages?

All our packages are carefully and discretely wrapped, typically in brown tape and not to give any indication as to the contents inside.  We also use the acronym “ APMEX” for our shipping address as well. 

How is my order shipped?
APMEX orders are shipped Registered/Insured U.S. Mail, UPS & Federal Express. Each package is fully insured and may require a signature upon delivery. Packages sent registered and insured mail can take on average 5-10 business days. The parcel's registration number is only available to trace a package if it hasn't been received within 30 days from the date shipped. Tracking numbers are not provided to customers due to insurance restrictions.   

Is my package insured while in transit?

APMEX fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company.  If we determine the package is lost or damaged, we file a claim.  Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.  

How long will it take to get my package?

APMEX generally packages and ships your order the following way:  

• Credit Card Orders - Typically these ship within 1-3 business days from the day we process your card. This may depend on your previous order history and order amount.
• Money Orders, Bank and Cashier�s Check Orders - Typically these ship in 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount.
• Personal Checks and Company Checks - Typically these ship in 5-10 business days from the day we deposit your check. This may depend on your previous order history and order amount.
  • Please be aware that we have no idea when your check clears your bank. We are only notified when it does not clear. You may be able to see information online at your bank that shows when these funds clear your accounts. Please keep in mind that information is not available to us.
• Bank Wire - Typically these ship within 1-3 business days from the day we receive your wire. This is the fastest way to pay for your order.
• All these timelines exclude weekends and holidays.

Does APMEX ever back order items?

Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 30 days (From your expected shipping date) to fill your order. Even if the price continues to rise, your price is locked in. We will deliver your bullion (Non-Numismatic) product within 30 days. If you ordered a numismatic or supply item which has previously sold or we are out of stock on, we will either place it on back order, attempt to locate another or a refund will be given. Should the value of your items decrease in that time period, you will not be entitled to any market gain.

Can you ship my order to a post office box?

Yes, orders shipped registered and insured US mail can be sent to a P.O. Box. If a different shipping method is used, you must specify a street address for shipment. A signature is required upon delivery of your package.  

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